Privacy Policy

At MBW Lettings Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

MBW Lettings Ltd is a letting agency based in Wrexham, Wales. We are the data controller responsible for your personal information.

Contact details:

• Address: 10 High Street, Wrexham, LL13 8HP
• Phone: 01978 896 065
• Email: info@mbwlettingsltd.co.uk

2. What Information We Collect

We may collect and process the following personal data from you when you use our website or contact us directly:

• Full name
• Email address
• Telephone numbers (mobile and/or landline)

3. Why We Collect Your Information

We process your personal information for the following purposes:

• To communicate with you regarding your property enquiries
• To register you for property alerts when suitable listings become available
• To provide customer support and respond to your messages
• To improve our services and better understand our users’ needs

We only collect personal data where it is necessary for the performance of our services or with your explicit consent.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal information:

• Consent – when you opt in to receive property alerts or marketing communications.
• Legitimate Interests – where we have a legitimate business interest in responding to your enquiries and providing relevant property updates.
• Contractual Necessity – where processing is required to fulfil our obligations under a tenancy or registration agreement.

5. How We Store and Protect Your Information

Your information is securely stored on protected systems and is only accessible by authorised personnel. We implement appropriate technical and organisational measures to safeguard your data from loss, misuse, or unauthorised access.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

6. Sharing Your Information

We do not sell, rent or trade your personal data. We may share your information with trusted third-party service providers (e.g. IT support, cloud storage providers) only where necessary to provide our services, and under strict confidentiality agreements.

We may also disclose information if required by law or to enforce our legal rights.

7. Your Rights Under the UK GDPR

You have the following rights regarding your personal information:

• The right to access the personal data we hold about you
• The right to have your data corrected if it is inaccurate or incomplete
• The right to request the deletion of your personal data (“right to be forgotten”)
• The right to restrict or object to certain types of processing
• The right to withdraw your consent at any time
• The right to lodge a complaint with the Information Commissioner’s Office (ICO)

For more information or to exercise your rights, please contact us at info@mbwlettingsltd.co.uk.

8. Cookies and Website Analytics

We may use cookies or other tracking technologies to improve your browsing experience and analyse website usage. You can set your browser to refuse cookies or alert you when cookies are being sent.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Effective Date”.

We encourage you to check this page periodically to stay informed about how we are protecting your data.